Frequently asked questions (FAQs)
How do I access course materials after enrolling?
After enrolling in a course, you will be directed to the course overview page where you launch the course. You can also access any courses in progress your profile.
How do I track my progress in a course?
You can track your course progress from the following three areas:
- My Profile
- Course Overview Page
- Course Player
What are the system requirements for taking your courses?
There are no system requirements to access our courses. All you need is a web browser with an internet connection. We recommend using the latest and most up-to-date internet browsers. Google Chrome is recommended. Please disable any popup blockers for the best experience.
What should I do if my course won't load?
Check your internet connection and try refreshing the page. Ensure that your browser is up-to-date and clear your cache.
I can't hear any audio. What should I do?
Verify that your speakers or headphones are properly connected. Check the volume settings within the course and on your device.
The video content is not playing smoothly. How can I fix this?
Lower the video quality if the option is available, close any unnecessary tabs or applications, and pause the video to allow it to buffer.
What should I do if I find an error in the course content?
Report any content errors to the support team using the contact form on the Contact Us page.
Can I access the courses on my mobile device?
Yes, the website is mobile-friendly. However, certain courses may be easier to view on a computer.
I forgot my login details. How can I retrieve them?
Click on the "Forgot you password?" link in
What are your terms of service and data protection policy?
Please refer to our Privacy Policy and Terms of Use.
